Latest Release Notes – Triage and Automated Support Improvements

Cloud applications that depend on edge data suffer when an outage or slow down occurs on the network. Our latest release emphasizes fast and accurate triage by visualizing important data such as hardware resource consumption, network performance, and events. At a Glance The Trustgrid Portal Dashboard shows real time usage in both volume and sessions, broken down by domain. A session is a connection between two hosts, either from a remote node to a gateway, or a connection via L4Proxy. Triaging a possible network issue is easier with this data. Seeing how usage changes from day to day through the month can be useful if you’re noticing a pattern of slowdowns on certain days (weekly-backup-Tuesdays, perhaps?) Below is a snapshot of our testing environment. Zooming In Identifying problematic behavior on a node itself is now significantly easier. We’ve added metrics to visualize both node CPU and memory usage (both our software and anything else – like your APIs or executables), layer 3 (firewall) traffic, and sessions and events running through the node. Each event corresponds to an L3 packet. We expect this will help identify or rule out the node itself as the culprit, and help you move faster to address whatever problem you’re facing. If you see an unexplained spike in L3 consumption and other network consumers are experiencing a network slowdown, for example, you could download flow logs or initiate a remote packet capture to see what is driving all the traffic through your node. Similarly, if you’ve uploaded an executable and it’s leaking memory, you will be able to observe the memory footprint increase in real time with this view. These metrics come directly from your node via your cloud gateway, and are updated every 5 seconds. Seeing Connections One more visualization we’ve added as part of this release shows real-time network connections available to the node over the Trustgrid network. These are the nodes that are active, online, and communicating with each other to notify of presence. More in the Pipe We’ll be adding more visualizations to help you understand your network usage and organization over the coming months. Currently in development are visualizations for domain membership, domain network topography, alerts, network performance, and network edge traffic.