Mahalo Banking - New Order

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Trustgrid Customer

Reference Documents

Introduction to the Trustgrid Deployment

Frequently Asked Questions

Customer Deployment Diagram for Two Nodes with One IP Interface

Customer Deployment Diagram for Two Nodes with Two IP Interfaces

Deployment Instructions for Two Nodes with One IP Interface

Deployment Instructions for Two Nodes with Two IP Interfaces

If you have questions or need help filling out the form please contact Trustgrid at provisioning@trustgrid.io

Financial Institution Name*

Site Name*

i.e. Main Datacenter, Ops Center, DR Site, Boston, etc.

Site Type*

Deployment Type*

High Availability Pair (HA)

Single Node

Device Type*

Physical Hardware

Virtual Machine

Hypervisor

VMware 6.7+

Windows Hyper-V 2016

See Requirements to install Virtual Appliances

Are rack mount devices required?

Yes

No

Interfaces on Each Device*

One Ethernet

Two Ethernet

DNS

DNS servers can be public or private but must be accessible from the 1st interface of the node.

DNS 1*

DNS 2*

First Device

IP Interface #1

IP Address*

Subnet Mask*

Default Gateway*

IP Interface #2

IP Address (2nd Interface)*

Subnet Mask (2nd Interface)*

Default Gateway (2nd Interface)*

Second Device

IP Interface #1 – 2nd Device

IP Address*

Subnet Mask*

Default Gateway*

IP Interface #2 – 2nd Device

This will use the same subnet information from Interface #2 on the first device.

IP Address (2nd Interface)*

Subnet Mask (2nd Interface)*

Default Gateway (2nd Interface)*

Cluster IP Address

The Cluster IP must be on the same network as the IP Interface #2 interface of each device, when two interfaces are used.

Cluster IP Address*

Host Information

Host 1*

IP address

Service Description & Port(s)*

i.e. Core Banking:12000-12020, e-statements:443, etc.

Host 2*

Service Description & Port(s)*

Host 3

Service Description & Port(s)

Other Comments

Test hosts (with descriptions) or any other info can be entered here.

On Connectivity Failure

In the event of a connectivity failure at the primary data center, how should Alkami fail over to your secondary data center?

Automated Failover / Automated Fail Back
This setting will provide the same Automated Failover as described above, but fail back will happen automatically as soon as connectivity is restored.

NOTE: Automated failover requires the ability for servers at the DR site to accept connections automatically and without manual approval

Manual Failover
This setting requires your IT team to contact the Mahalo Network team to manually failover between your data centers.

DR Type

Shipping Address

This is the physical address where the Trustgrid node(s) will need to be shipped

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Technical Contact Information

Trustgrid may contact this person if there are any issues or questions regarding the submitted information.

Contact Name*

Phone Number*

Email Address*

Shipping Info

Must be a physical address

Company Name*

ATTN*

Shipping Information Recipient

Trustgrid will send shipping information to this email address.

Is the deployment address the same as the shipping address?

Yes

No

Deployment Address

This is the physical address where the Trustgrid node(s) will be deployed.

Address*

Street Address Address Line 2 City State ZIP Code

Summary

Please, make sure that the information entered is correct before submitting it. Do also save a snapshot of your data for future reference.

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